Managing IT outsourcing Essay Example | Topics and Well Written Essays - 2250 words

Managing IT outsourcing - Essay Example The following is an overview of managing the IT outsourcing relationship, which includes the business process of outsourcing, the tools and resources, understanding the cost and return on investment. Furthermore, there will be some examples of risk management and data security, as well as a look at the dimensions of relationship management and its importance.Business Process Outsourcing is best explained by Medas Company, an outsourcing management consultant. Their document, A Practical Guide to Business Process Outsourcing (2006) gives straightforward information on the actual process of Managing IT Outsourcing. The following matrix (Medas 2006) shows the services and steps in functional IT management outsourcing:Medas (2006) states that first, it is important for the manager to identify the organisation's needs as the scope of activities, the reasons for outsourcing, and how this will impact or change the business model. This includes understanding the current organisational struct ure, the IT system infrastructure including the team members functional roles and the systems that support them. Medas notes that the current volume of transactions being internally processes must be examined. Once the current functionality and organisation's objectives for outsourcing have been established, Medas states that the next step is to choose an outsourcing partner:"the Outsourcing partner's people need to fully understand the organisation's needs. ... They need to understand the systems that support the back office processes as well as having experience in managing complex systems environments, running and supporting hardware and developing systems, including web enabling. At this stage, it is also important to consider whether the Outsourcing partner can ensure network connectivity in a secure environment that permits data integration" (Medas pp 10 2006). The next step in the process of managing IT outsourcing is to agree on a commercial framework. This allows the involved parties to agree on the provisions of service, and should compromise "Details such as fixed costs, unit pricing and the level of investment could all be defined in the commercial framework" (Medas p 11 2006). Lastly, the IT manager wants to develop a transitional plan that establishes the business process and features. This includes: A review of the current systems, processes and organisational structure -identifying which systems are to be transferred (Medas p 11 2006). Definition of services to be provided (Medas p 11 2006). Agree the definition of service levels in terms of Service Level Measures (SLM) and Service Level Agreements (SLA) (Medas p 11 2006). How employees will be affected by the transition e.g. how many staff and what types of jobs will be transferred, where they will be located, how they will be dealt with in terms of motivation and ongoing training and development (Medas p 11 2006). How the process of staff transferral will be managed (TUPE) and what changes, if any, are to be made to the retained organisation - and how this will be communicated to all those involved (Medas p 11 2006). The stages of the transition - and the timeframe involved (Medas p 11 2006). Agree and finalise the contractual terms of the arrangement

Health Inequality Essay Example | Topics and Well Written Essays - 1250 words

Health Inequality - Essay Example ifferent population groups and communities" like "differences in mobility between elderly people and younger populations or differences in mortality rates between people from different social classes." Throughout the world, there are gross inequalities of health between countries and between various groups within the same country. For example, in Japan, the life expectancy is 81.9 years while in Sierra, it is 34 years. In this essay, health inequality in UK, which is a developed country will be explored to ascertain the magnitude of the problem, evaluate the causes for it and study the various interventions undertaken by the government to tackle it. Of the health inequalities within the population of UK, the most noticeable is the difference in the life expectancy between the rich and the poor (House of Commons Health Committee or HC, 2009). According to the 2006 statistics, individuals born in Chelsea and Kensington have a life expectancy of 87.8 years while those born in Glasgow city have a life expectancy of only 77.1 years. Despite aggressive measures by the government and effort by the people, health inequalities in UK continue to persist. One of the main reasons for this that while there is improvements in the health status of the poorer population, the richer continue to get better and keep the gap open. The gap is in fact increasing. According to HC (2009), "the gap in men’s life expectancy in the period 2005–07 was 4% wider than the baseline period, while for women, this gap was 11% wider." Also, "from 2005–07, infant mortality in routine and manual groups was 16% higher than in the population as a whole, compared to 13% in the baseline period." The HC (2009) has also reported health inequalities in some major causes of mortality like coronary artery disease and stroke. Similar differences have been noted for infant mortality too. Apart from socio-economic strata, health inequalities have been reported even between various ethnic groups.

Margaret Atwood, The Circle Game

Margaret Atwood, The Circle Game Her first publication was a book of poetry, The Circle Game 1964, which received the Governor Generals Literary Award for poetry (Canada), Several other poetry collections have followed since, including Interlunar (1995) , Morning in the Burned House (1995) and the latest, Eating Fire: Selected poetry, 1965-1995 (1998). She was also as a short story writer and her books of short fiction include Dancing Girls and Other stories (1982), Wilderness Tips (1991) and good Bones (1992). Margaret Atwood is best known for her novels, in which she created strong and puzzling women characters. Her first novel was The Edible Woman (1969), which is about a woman who cannot eat and feels that she is being eaten. Surfacing (1973); Lady Oracle (1977); Life Before Man (1980); Bodily Harm (1982 and The Handmaids Tale (1986) is a futuristic novel describing a womans struggle to break free from her role. Her latest novels have been; Cats Eye (1989), dealing with the subject of bullying among young girls; The Robber Bride (1993); Alias Grace (1996); The Blind Assassin (2000); and Oryx and Crake (2003), a version of a scientific dystopia. These novels have received many awards. The most vital crisis in the life of a modern man is that of identity. Twentieth century literature reflects this very accurately. The important issue dealt in modern literature is the search for identity or the quest for self. The strength of todays literature is found in its evocation of the individuals predicament in terms of alienation or exile or quest for identity. (Srivastava 130) In fiction, the attention has shifted from the society in the century to the individual in the twentieth century. The individual is given more important and man is seen as one who creates societies rather than one who is created by it. The subject of the self has gained universal importance and it, is most dominant in Common Wealth countries. The Common Wealth countries in the twentieth century feel that they do not belong anywhere as they were under the rule of the British for long time and the suddenly let free. These countries strive to seek a separate identity of their own new and the same is seen in their literature. The Common Wealth writers feel that they have a responsibility in giving a unique identity to their countries. The question of identity first started with the nationality and slowly it narrowed down to the individual itself. Canada being a Common Wealth country faces both the problems of national and individual identity. The very word Canada gives the meaning. It is derived from the Spanish word Canada-aca-nada which means nothing here. 3 The search for a recognizable and meaningful Canadian has been a main Pre-occupation in Canada. M.F. Salat says that the Pre-occupation with self-definition and the search for a distinctive Canadian identity has been such a central aspect of Canadian imagination, it can be said , the discourse on identity is the Canadian discourse. (salat 62) What distinguishes Canadian predicament from other Countries is the continuation of the identity crisis is the continuation of identity crisis over a long period of time. This is because Canada has never been free of what is called the Colonial identity. In the beginning it was under the influence of the British culture and lately it suffers from the psycho- social and economic colonization by the United States of America. The issue of the Canadian identity rose up most vehemently in the post 1960. It was mostly dealt by women writers as it was the period of the womens Liberation Movement. The women writers also had a personal reason behind it as they wanted to establish their identity as writers without any prejudice on gender. The Womens Liberation Movement helped to release Canadian Women from many of the restrictions and inhibitions of the society. It helped to create the new women. This, says Barabara Godard, astonished, amused and frightened Canadians in the period before the First World War. (Janeja 172) 4 Many women took to writing as a profession and portrayed their ambitions and aspirations of the new women Their writings portrayed their yearning for freedom from the limited constrains of a conventional society. In Canada women began to assert consciously and confidently their potential as writers in the post- 1960s. The wide spread preoccupation with the quest for a distinctive cultural identity in Canada in the post 1960s, was responsible for strengthening the desire to assert a distinctive feminine identity comparable to and compatible with the male, in culture as well as in literature. (salat 78) The most important women writers of this period are Margaret Atwood, Margaret Laurence, Ruby Wiebe, and Alice Munro. A among these writers the most noticed and appreciated. Women writers is Margaret Atwood. Atwood has implicit and successfully problematised Canadas quest for identity in her novels by making her women protagonists undergo a similar crisis. She has a predominantly feminine search for a distinctive identity. Atwoods reaction to this sensitive issue of identity has been the most articulate and she has deliberately set out to create all her novels in such a way that towards the end, each of her protagonists emerges as a woman who knows her own self. Margaret Atwood is a Canadian novelist, poet, short-story writer and also a well established critic. She was born in Ottawa in 1939. She spent a 5 Considerable part of her early life in the northern Ontoria and Quebec bush country. She started writing at the early age of five. Her father who is an entomologist often took his family on field trips. This produced in Atwood an early and an avid interest in the wilderness. In 1946, the family went to Leaside, a suburb of Toronto and settled there. This change is also reflected in her writing. The contrasts beween its Christian, middle-class morality and its blatant materialism define the spiritual wasteland through which many of Atwoods characters pass on their way from childhood to maturity.(75) Atwood is a graduate from the University of Toronto, where she won a Woodrow Wilson Fellowship. She took her Masters Degree from Radcliffe College. Since 1973 Atwood has live with Graeme Gibson a Canadian novelist and Cultural activist. They have a daughter, Eleanor Jess. They now live in Toronto. Atwood has been a write- in residence at Universities in Canada, the USA and Australia. She has taught in several Universities such as the University of British Columbia, the University of Alberta, Sir George Williams University, Montreal and at York University Toronto. She was the founding member of the writers Union 1984-86. She is still an effective spokesperson, and activist on behalf of Canadian writers and of womens right, Native rights and the environment.

The Light-dark Metaphor in Heart of Darkness, by Joseph Conrad Essay

Throughout his narrative in Joseph Conrad's Heart of Darkness, Charlie Marlow characterizes events, ideas, and locations that he encounters in terms of light or darkness. Embedded in Marlow's parlance is an ongoing metaphor equating light with knowledge and civility and darkness with mystery and savagery. When he begins his narrative, Marlow equates light and, therefore, civility, with reality, believing it to be a tangible expression of man's natural state. Similarly, Marlow uses darkness to depict savagery as a vice having absconded with nature. But as he proceeds deeper into the heart of the African jungle and begins to understand savagery as a primitive form of civilization and, therefore, a reflection on his own reality, the metaphor shifts, until the narrator raises his head at the end of the novel to discover that the Thames seemed to 'lead into the heart of an immense darkness.'' The alteration of the light-dark metaphor corresponds with Marlow's cognizance that t he only 'reality', 'truth', or 'light' about civilization is that it is, regardless of appearances, unreal, absurd, and shrouded in 'darkness'. Marlow uses the contrast between darkness and light to underscore the schism between the seemingly disparate realms of civility and savagery, repeatedly associating light with knowledge and truth; darkness with mystery and deceptive evil. When Marlow realizes that his aunt's acquaintances had misrepresented him to the Chief of the Inner Station, Marlow states, 'Light dawned upon me', as if to explicitly associate light with knowledge or cognizance. It is significant then, that Marlow later associates light with civilization. He describes the knights-errant who went out from the Thames to conquer... ... October 2002. Available: http://www.lawrence.edu/~johnson/heart. Conrad, Joseph. Heart of Darkness, New York: Dover, 1990. Hayes, Dorsha. "Heart of Darkness: An Aspect of the Shadow," Spring (1956): 43-47.. Levenson, Michael. "The Value of Facts in the Heart of Darkness." Nineteenth-Century Fiction 40 (1985):351-80. McLynn, Frank. Hearts of Darkness: The European Exploration of Africa. New York: Carol & Gey, 1992. Mellard, James. "Myth and Archetype in Heart of Darkness," Tennessee Studies in Literature 13 (1968): 1-15. Rosmarin, Adena. "Darkening the Reader: Reader Response Criticism and Heart of Darkness." Joseph Conrad Heart of Darkness: A Case Study in Contemporary Criticism. Ed. Ross C. Murfin. New York: St. Martin's, 1989. Watt, Ian. Conrad in the Nineteenth Century. San Diego: U. of California P, 1979. 168-200, 249-53.

Battle of the Beers

Case Study: Battle of the Beers Q1: what attributes are the most important in determining beer purchasing decisions? How does this vary by market segemts? The various attributes are Aroma Appearance Taste Aftertaste or finish Aroma A beer’s aroma is extremely important to its overall taste. The aroma determines the purchase decision of a beer. The market segments that use this attribute to purchase a beer are mostly experienced. The experience and the age determine the attribute. Appearance: The process of buying a beer begins with its visual appearance.Many people make hasty judgments of taste (food or drink) based entirely on sight alone. But as far as appearance goes, what you’re looking for are color, clarity, and head retention. The companies need to focus on these attributes in order to determine a valid taste for beer buyer preference. Taste: Taste is one of the most important things which determine the purchase of the beer. The repeat purchase takes place when t he taste of the beer suits a customer. A taste test would be the ideal test to be performed to exactly know what the preference of the customers is.Aftertaste: (Finish) The term aftertaste is not a negative thing like many would believe. An aftertaste can be bad, or it can be good. It all depends on your personal preference. The aftertaste will magnify the good and the bad qualities a beer will possess. These are the four attributes which are important in determining the purchase decision of a beer. Q3: should television networks and stations accept advertising using comparative ad’s? what standards (and do) they use in making decisions? Standards of Beer advertisingBeer advertising should not suggest directly or indirectly that any of the laws applicable to the sale and consumption of beer should not be complied with. Brewers should adhere to contemporary standards of good taste applicable to all commercial advertising and consistent with the medium or context in which the a dvertising appears. Advertising themes, creative aspects, and placements should reflect the fact that brewers are responsible corporate citizens. Brewers strongly oppose abuse or inappropriate consumption of their products. The standards the television networks should follow areBeer advertising and marketing materials should not portray, encourage, or condone drunk driving. Although beer advertising and marketing materials may show beer being consumed (where permitted by media standards), advertising and marketing materials should not depict situations where beer is being consumed rapidly, excessively, involuntarily, as part of a drinking game, or as a result of a dare. Beer advertising and marketing materials should not portray persons lacking control over their behavior, movement, or speech as a result of consuming beer or in any way suggest that such conduct is acceptable.Beer advertising and marketing materials should not portray other brands of beer as low quality and standard than there beer. This technique should not be used only while advertising their product. Beer advertising and marketing materials should not portray beer drinking before or during activities, which for safety reasons; require a high degree of alertness or coordination. Retail outlets where beer is served or sold portrayed in advertising should not be depicted as unkempt or unmanaged.

Guns, Germs and Steel Essay

The book Guns, Germs and Steel is an interesting impression of Jared Diamond to challenge and refresh our outlook towards the effect of politics to cultural and individual development as based from historical and theoretical concept. JD is a physiologist and evolutionary biologist and has made this work on a broader scope during his explorations in New Guinea to study the culture as well as the environment of the people. It started out in a prologue while Jared travels with his friend Yali, a New Guinean and questions the diminutive cargo of the locals against the bulk of cargos of the Eurasians. JD tried to explain to Yali by answering him with historical and theoretical views according to his research. JD said that while the natives own the land and the resources, the foreigners are capable of dominance because they are superior in technology as can be seen with their tools and machinery. But JD explained to Yali that what he sees is not proof of the superiority of the Eurasians over the natives but rather the opposite. JD said that Yali’s people are actually smarter and adaptable to any environment because they live in a world that has requires critical survival. Chapter 1 of the book discusses the origin of man and their discovery of tools and art as depicted from their paintings. JD theorizes that man made a great leap and used his intelligence 50,000 years ago as found on skeletons found in Australia and New Guinea. Accordingly, the Americans were probably colonized during 11,000 BC which correspond to the final stage of the Pleistocene Era and the melting of the ice in the last Ice Age. Chapter 2 details the war between the Maoris against the Morioris in Polynesia as early as 1835 in the Chatham islands and. Polynesia during that period has different set of climates, geography, resources and political and social conditions which lead to less diversification of human populations to be able to adapt in their environment. Chapter 3 details the conquest of European Francisco Pizarro and his men to capture Atahuallpa, the Inca emperor at Cajamarca, Peru in 1532. The superior weapons and their armor which were made of steel and the horses and cavalry pushes the natives out of their place while the Europeans brought along with them diseases such as smallpox and eventually infected and killed another native emperor of different tribe. JD pointed out that people of dominant culture has the foremost advantage over those who are less in technology and political organization as the Incas does not have. On Chapter 4 of the book, JD significantly emphasizes the importance of agriculture to propel the development of a fragile society because with the increase of food production there is a room for population to grow larger and stronger. Enough supply of food can sustain people to be more vigorous and organize themselves without resorting to violence to survive. An organized society can form political government to protect its people against conquest such as JD pointed out. In chapter 5, the author describes the technology of calibrating sites for food production by naming sites and crops suitable to grow in their environment while in chapter 6, 7 and 8 discusses his confidence the possibility of converting native hunters into agriculturist because of degeneration of wild games and animals in their environment. He said that there are already great varieties of plants and animals that can be domesticated and cultured and there is no need to hunt for food for a family to survive. JD gave an example in chapter 9 and 10 the success of the Indians in domesticating animals and prevents the extinction of wild animals in their forest. He said that breeding animals is one of the most accepted principles in domesticating animals that even wild species of animals can be bred in captivity. But this depends on the adaptability of animals with the climatic conditions on certain locality. Lack of animal adaptation means limited domestication and cultivation of animals and plants. The New World on the other hand is located on a tropical zone therefore people have more favorable climatic conditions as compared with the Eurasian countries. However, major infectious diseases or what JD calls â€Å"killers of humanity† mainly comes from animals men domesticates. He said that small pox originates from cowpox, flu from pigs and ducks and tuberculosis from cattle. These are only few of the negative impact on the cultivation of livestock by man that even people in the cities are not safe from certain diseases as they kept animals as pets. Industrialization gave man endemic diseases because he attracts germ carrying pests and we now have yellow fever, hookworm, bubonic plague and many other diseases transmitted by pests. Man also is a carrier of pest and diseases to his fellow human such as the body lice, sexually transmitted disease and other human infections. The following chapters introduced the origins of writings in early period of Mesoamerica and most part of Asia. JD significantly highlights necessity as the mother of invention and the invention of writings lead to the invention of the technology and then to arms for weapons and destruction. He said that the introduction of technology was also the beginning of civilizations to colonize other civilizations, destroying their population and their culture. The author also reviews the societal form of organization on a certain level which starts from the smaller faction or the band. The â€Å"band† is composed of people that are usually related by blood, nomadic in nature and have one ethnicity and language and no more than 5 to 80 people bonded together to be form a small society. The â€Å"tribe†, however has more people with fixed community, one ethnicity and language but being led by a leader in a societal form of government such as tribe in New Guinea and Australia . The â€Å"group† leads to chiefdoms and then to a larger extent which forms the state. The â€Å"state† have more than 50,000 people living in various villages, class and residence-based relationships. They also have more than one language, have centralized bureaucratic government levels and politicians to man the government, the law and the state. States have also their police and militaries to protect its citizenry against injustice. This was discussed on chapter 14. Chapter 15 to 16 depicts the Australian and New Guinean’ climate where Yali belongs. These two countries were formerly united as one large mass of land but separated because of the effect of large body of water 10,000 years ago. The following chapters discuss how China became the China of today which brought by forced unification of the Qin dynasty in 221 BC. Continuous fighting and dominance of Asian ethnicities in old China produces mixed races of different Asian origins but came up to have one traditional language which is the Sino-Tibetan family of languages. Among these languages is the Mandarin. Chapter 17 is explained by JD on how the islands of the Pacific were able to be colonized by the Asians who arrived in New Guinea around 40,000 BC. This Asian group composes the ancestors of Philippine Negritos and formerly called the Austronesian. Their migrations began from China, reached Taiwan and then the Philippines at around 3000 BC. Those who came to Sumatra and Java became the Malayo-Polynesian while those who arrived in Northern New Guinea and Samoa became the Samoans. JD reviews on chapter 18 the factors which led to the European conquering Americas. The Europeans are better in food production, domestication of animals, producing metals and weapons, organization of armies, transportation and communication and solid political organization which the people of early America lacks. The people of the New World such as New Guinea, however are more primitive and backward and lacks capabilities to organize themselves. This was the reason why the Europeans or the Eurasians have been able to establish their colony in their nation without conflict and resistance. And finally chapter 19 discusses how the people of Africa came to be blacks. Accordingly, in the previous era, North Africans were whites who resemble Middle Eastern and Europeans and speak Afro-Asiatic languages. The pygmies or small black African people are mostly confined to Central Africa but were outnumbered by indigenous people. The blacks occupy only most of the Saharan Africa but extended their occupancy to the East coast to Cape town. From there they began to cultivate crops and domesticate animals and expand largely in numbers. The epilogue of this book answers Yali’s question on why whites have been so successful with their trades and always have larger cargos compared with the locals on a shipping trade comes to conclusion. The book answers his question by chapters and details. The effect of geographical formation and the environment clearly emphasizes the commencement of dominance by the Eurasian whites. Dominance factors illustrates the capability of the Eurasian to domesticate plant and animals better than the people of the New World, the speed of their technology which also sped up the rates of migration and their concrete population and size of their continents enable them to migrate and search for more opportunities to other continents. Furthermore, JD wants to search further with his study to come up with more variables that could defend his theory. He believes that he can only do this through natural historical experiments that need to be researched. These involve the history of human societies which are always intricate to understand than the lost dinosaurs of the old world (McGoodwin). Work Cited: McGoodwin, Michael. â€Å"Jared Diamond: Guns, Germs and Steel. † (2000). April 10, 2008 .

ambush journalism essays

ambush journalism essays Ambush is the act or instance of lying concealed so as to attack by surprise. Journalism is the occupation of reporting, writing, editing, photographing, or broadcasting news. Ambush Journalism is commonly seen in American public affairs and tabloid programs. Ambush Journalism has been around for as long as we can remember and will continue to be around in the future. The question however is if Ambush Journalism is ethical or not. This is a very hard question to answer! First who decides what is ethical? That judgement is left in the hands of both journalist and the public. Some journalists use this technique to obtain the latest and hottest news the outcome can sometimes be damaging or viewed as unethical. Other journalists refuse to use this technique because they feel that it violates the basic journalistic standards of balance and fairness (Day, pg.136). The public on the other hand wants to know everyones private business so much that they sometimes do not care how it might affect the person or persons that the news is about. However if they were to be the subject of Ambush Journalism themselves they would most likely not like it at all. Is this subject a gray area? Yes it is a gray area because there is no set line or black and white answer of what is right or wrong. Take a murder trial for instance. If a murder trial is covered in one way that shows the emotions of the victims family in an interview, after a not guilty verdict is decided, then this could be viewed as unethical. This form of Ambush Journalism can be very rewarding and destructive at the same time. While getting the raw emotions of the family could be good, it could also be viewed as an invasion of the familys privacy as well as disrespectful. However if the same trial is covered so that the emotions of the victims family are not used to spur unreasoned answers then this form of journalism could be viewed a...